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Learn the dynamic discipline of ADR through our mediation course.


  • Delivered in Classroom or Online
  • Choose to study at your own pace or with our timetabled classes
  • Choose to sign up with a deposit on our Instalment Plan options

Prices Starting At €995

Pay in full & get €100 off listed price


Study in a classroom environment one evening a week.
Price from €1095
  • City Centre Location
  • Fully Interactive Limited Class Size
  • 10 Weeks, 1 evening per week
  • Starts 22nd January 2024
  • 6.30 to 9.30pm
Pay in full & get €100 off listed price

Live Online

Live online training with real-time instructor-student interaction.
Price from €995
  • Live & fully online
  • Archived for review
  • 10 Weeks, 1 evening per week
  • Starts 22nd January 2024
  • 6.30 to 9.30pm
Pay in full & get €100 off listed price

Learn the dynamic discipline of alternative dispute resolution (ADR) through our mediation course.

This Diploma in Mediation and Conflict Resolution provides participants with an excellent grounding in the dynamic discipline of alternative dispute resolution (ADR). The course focuses on three key components of ADR, mediation, arbitration and conciliation. Particular emphasis is placed on the practical application of ADR techniques within professional and industrial contexts.

Participants will study the various forms of ADR in terms of their processes, procedures and appropriate uses. The course will address the role of ethics in the use of ADR. Consideration is also given to how to participants can establish an ADR program in their own work environments and how they can integrate ADR language into legal and business contracts.

Mediation Course Aim

This programme aims to develop student’s knowledge and understanding of alternative dispute resolution as it applies to everyday situations. Students will learn about the different options within ADR including mediation, arbitration and conciliation as a means to resolve conflicts without recourse to litigation.

Students will also develop practical skills and be aware of communication as a key tool in litigation avoidance. At the end of the course, students will be familiar with the alternatives to litigation and the relative benefits of each. Students will also have an appreciation of the systems and structures involved in mediation and arbitration and have experienced a mock mediation scenario to practice implementing the skills they have gained over the ten weeks.

Week 1.  Introduction to Mediation and other methods of Alternative Dispute Resolution. Introduction to Conflict Resolution.

Week 2. Mediation: Process, styles, skills, standards, and the Mediation Act 2017.

Week 3.  Conflict: How it arises, responding to it, and transforming it. The link between neuroscience and conflict.   Introduction to Nonviolent Communication (NVC) and learning about its value, benefits, and components.

Week 4. Communication: Listening, empathy, compassion, expressing feelings and needs. Bias. Becoming trauma aware.

Week 5.  Family Mediation. Elder Mediation. Family Group Conferencing.

Week 6. Restorative Practice. Restorative Justice. Current projects and case study examples.

Week 7. The Ombudsman. Role, function, and impact resolving complaints and conflicts. Case studies of examples of mediated and restorative methods will be discussed from several Ombudsman services.

Week 8. Alternative Dispute Resolution: Arbitration, Adjudication and Conciliation. Negotiation strategies.

Week 9. Environmental Mediation, stakeholder engagement and conflict management.

Week 10. Ethical approaches: Harnessing Mediation and Conflict Resolution approaches to improve Civil Justice and achieve progress toward the Sustainable Development Goals 2030.

A pass grade on the written assignment will be required for awarding the Diploma.

The Project must be handed in on the due date unless a sound reason for lateness is provided. In such instances, an extension may be awarded at the discretion of the lecturer.

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Anne-Marie Blaney

Anne-Marie is focussed on building peace through improved access to justice, conflict resolution, mediation, non- violent communication and creative methods and approaches. She is an active mediator with extensive legal experience. Anne-Marie believes that our voices often get lost within conflict scenarios or within the justice system and she strives for solutions to these complex challenges.

She is a member of the Mediators’ Institute of Ireland, the Chartered Institute of Arbitrators and Mediators Beyond Borders International (MBBI). Within MBBI, she Co-Chairs the Women in Mediation Group, part of its UN Multilateral Working Group. She is a non- Executive Director of Mediation Northern Ireland and part of the Restorative Justice, Strategies for Change, stakeholder group, based at Maynooth University, Department of Law.

Anne-Marie is also Co Vice-Chair of the International Bar Association, Access to Justice and Legal Aid Committee, and a member of both Law Societies on the Island of Ireland. She has volunteered on rule of law projects, training Judges and devised training related to gender and mediation.

She is recognised for her work in private dispute resolution and for her work, raising women’s voices, by her inclusion in a book, ‘Women Pioneers in Dispute Resolution’.

She chaired the Chartered Institute of Arbitrators (CIArb) Ireland, where she is a Faculty member. She served on the Legal Aid Board, Ireland. Her qualifications include a BCL Degree (UCD), an LLM in European Law (Utrecht), an MA in Ethics (Institute of Ethics, DCU) and the Executive Leadership award (Law Society of Ireland).

Anne- Marie is pleased to deliver talks at events and conferences regularly. She also enjoys acting as Judge at student Moot Court, Negotiation and Mediation Competitions and tutors at the Law School, Law Society of Ireland.

Course Award

A City College’s Professional Diploma Course is a focused, practical programme designed and delivered by an industry practitioner, that consolidates, upskills or reskills learners in a professional area. They are stand-alone qualifications that indicate that you have been trained in a particular area or specific subject matter.

City College Diplomas are suitable for career minded learners wishing to advance their professional skills and prospects. They are widely accepted by employers and many students are sponsored to study here by their organisation.

Who Should Apply?

Those working in the human resources and heads of departments in Ireland. Those working in the Gardai, armed forces and those in the prison service are all examples of individuals who would come up against disputes on a regular basis.Those in other careers, with an interest in conflict resolution and how it can affect companies and Irish society as a whole.

Corporate Training

In addition to our scheduled Professional Diploma courses, City Colleges can provide bespoke training over 3 – 4 days, please contact for further details.

Related Courses

Diploma in Employment Law

Diploma in Legal Studies

Further Information

Please call the College on +353 1 416 0034 or email

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