Course Details

Full Course Name:
Diploma in Mediation and Conflict Resolution

Course Dates

Next Course Commencing:
Spring 2020
Duration:
10 weeks, 1 evening per week from 6.30 to 9.30pm

Course Award

Award:
City Colleges Diploma
NFQ:
QQI Level 6 Conflict Management Award

Course Fee

Classroom:
€995 (€1,095 if paying in instalments)
Online:
€895 (€995 if paying in instalments)
Non EU:
Call +353 1 4160034

Course Overview

This course aims to equip participants with key skills in setting up for and managing negotiations in a variety of fractious environments. Participants do not have to be those seeking to be professional negotiators, but rather, managers or professionals who would benefit from having an improved skill-set in this area. The course includes techniques designed to lower the conflict level by accurate assessment and implementation of appropriate responses.

The training would be ideal for those professionals expecting to work in fragile and difficult environments, such as the military, law enforcement, but also all public sector and NGO personnel who would be likely to encounter scenarios where they would need to apply skills as mentioned.

Course Duration

10 weeks, 1 evening per week from 6.30 to 9.30pm.

Course Content

1. Explain the role, function, and forms of expression of conflict in group and organisational life

2. Discuss the theoretical and practice dimensions of conflict management and conflict resolution in particular similarities and differences between them

3. Demonstrate detailed knowledge of methods and strategies for managing conflict problems including solving, negotiation, passive, smoothing approach, adversarial approach, compromising, withdrawal and avoidance

4. Discuss the role, function and styles of mediation and negotiation in managing conflict

5. Utilise a range of methods to intervene in conflict situation in group and organisational life

6. Demonstrate skills of conflict management in organisational life

7. Present an analytical framework for understanding and managing conflict in group or organisational contexts

8. Critically assess the strengths and weaknesses associated with their personal style of conflict management in group or organisational contexts

9. Demonstrate good practice in managing conflict in group or organisational contexts

Assessment

The course is assessed by way of continuous assessment (100%).

Lecturer

To be announced.

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Select your Courses

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Diploma in Mediation and Conflict Resolution (Classroom)

Classroom Diploma in Mediation and Conflict Resolution

6:30 PM - 9:30 PM

€995

Diploma in Mediation and Conflict Resolution (Online)

Online Diploma in Mediation and Conflict Resolution

6:30 PM - 9:30 PM

€895