Course Details

Full Course Name:
Diploma/QQI Level 6 in Conflict Management

Course Dates

Next Course Commencing:
27th April 2020
Duration:
10 weeks, 1 evening per week from 6.30 to 9.30pm

Course Award

Award:
Online - City Colleges Diploman in Mediation and Conflict Resolution
NFQ:
Classroom - QQI Level 6 Conflict Management Award

Course Fee

Classroom:
€995 (€1,095 if paying in instalments)
Online:
€895 (€995 if paying in instalments)
International/Non-EU:
Call +353 1 4160034

Course Overview

Students can take this course in the classroom and receive a QQI Level 6 Conflict Management Award or take this course online and receive a Diploma in Mediation and Conflict Resolution from City Colleges.

This course aims to equip participants with key skills in setting up for and managing negotiations in a variety of fractious environments. Participants do not have to be those seeking to be professional negotiators, but rather, managers or professionals who would benefit from having an improved skill-set in this area. The course includes techniques designed to lower the conflict level by accurate assessment and implementation of appropriate responses.

The training would be ideal for those professionals expecting to work in fragile and difficult environments, such as the military, law enforcement, but also all public sector and NGO personnel who would be likely to encounter scenarios where they would need to apply skills as mentioned.

Course Duration

10 weeks, 1 evening per week from 6.30 to 9.30pm.

Course Content

1. Explain the role, function, and forms of expression of conflict in group and organisational life

2. Discuss the theoretical and practice dimensions of conflict management and conflict resolution in particular similarities and differences between them

3. Demonstrate detailed knowledge of methods and strategies for managing conflict problems including solving, negotiation, passive, smoothing approach, adversarial approach, compromising, withdrawal and avoidance

4. Discuss the role, function and styles of mediation and negotiation in managing conflict

5. Utilise a range of methods to intervene in conflict situation in group and organisational life

6. Demonstrate skills of conflict management in organisational life

7. Present an analytical framework for understanding and managing conflict in group or organisational contexts

8. Critically assess the strengths and weaknesses associated with their personal style of conflict management in group or organisational contexts

9. Demonstrate good practice in managing conflict in group or organisational contexts

Assessment

The course is assessed by way of continuous assessment (100%).

Lecturer

To be announced.

Enrol Now

Select your Courses

Select the desired options and click the enrol button below when finished

Diploma in Mediation and Conflict Resolution (Classroom)

Classroom Diploma in Mediation and Conflict Resolution

6:30 PM - 9:30 PM

€995

Diploma in Mediation and Conflict Resolution (Online)

Online Diploma in Mediation and Conflict Resolution

6:30 PM - 9:30 PM

€895


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