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IT Technical Support

City Colleges’ Professional Diploma
  • Delivered in Classroom or Live Online
  • Choose to study at your own pace or with our timetabled classes
  • Choose to sign up with a deposit on our Instalment Plan options
  • Pay in full & get €100 off listed price
  • Starts September 2024

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Price from €995
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Study in a classroom environment one evening a week.
Price from €1095
  • City Centre Location
  • Fully Interactive Limited Class Size
  • 12 Weeks, 1 evening per week
  • Starts September 2024
  • 6.30 to 9.30pm
Pay in full & get €100 off listed price

Live Online

Live online training with real-time instructor-student interaction.
Price from €995
  • Live classes; fully online
  • Archived for review
  • 12 Weeks, 1 evening per week
  • Starts September 2024
  • 6.30 to 9.30pm
Pay in full & get €100 off listed price

Who would benefit from IT Technical Support?

  • Students considering a career in IT.
  • Professionals working in fields that require a broad understanding of IT.
  • Marketing, sales and operations staff in IT-based organizations.
  • People in IT support or considering a career in IT Support.

Why would you benefit from IT Technical Support

IT jobs are expected to grow much faster than average (11%), adding 531,200 new jobs over the 10-year period 2019-29.
(Source: U.S. Bureau of Labor Statistics)

Nearly three-quarters of employers worldwide rate technology as a primary factor in reaching business objectives (72%).
(Source: CompTIA International Trends in Technology and Workforce) All workers need fundamental IT skills to use these technologies.

Course Overview

IT Technical Support focuses on the essential IT skills and knowledge needed to perform tasks commonly performed by advanced end-users and entry-level IT professionals alike, including:

  • Using features and functions of common operating systems and establishing network connectivity
  • Identifying common software applications and their purpose
  • Using security and web browsing best practices

This course is intended for candidates who are advanced end users and/or are considering a career in IT. It is also a good fit for individuals interested in pursuing professional-level certifications, such as CompTIA A+

This course is divided into five modules, each covering a different subject area. Each module is organized into several units, containing related topics for study.

■  Module 1 / Using Computers

■  Module 2 / Using Apps and Databases

■  Module 3 / Using Computer Hardware

■  Module 4 / Using Networks

■  Module 5 / Security Concepts

We try to present topics and technologies in the order that will make it easiest for you to understand them. Each module and each unit start with a list of domain objectives and content examples that will be covered so that you can track what you are learning. Each unit has a set of review questions designed to test your knowledge of the topics covered in the unit.

ITF is aimed at those considering a career in IT and computer-related fields. Consequently, there are no special prerequisites to start this course. We have made the assumption that you don’t know much about how computers or software work, or even how to use them. Some experience with using a keyboard and mouse will be helpful but is not essential.


“ITF+ CompTIA IT Fundamentals All-in-One Exam Guide”, Second Edition.
*This book is available to buy on Amazon, please purchase this before the course commences.

Laptop or PC with an operating system of Windows 8 or newer is fine for this course, but an iPad is not recommended.

On passing this course you will be awarded the City Colleges
Diploma in Cybersecurity – Fundamentals

On completion of this course you will be in a position to consider taking the CompTIA ITF+ certification exam. Students who wish to sit for the official certification exam should visit for more information on the requirements and fees involved.


Paul Noone

Paul has been successfully teaching ICT to students in colleges and schools for many years.
Some of the areas covered by Paul in this time include; General Computer Hardware / Software training, Microsoft Office, Adobe Creative Suite, Programming Languages such as HTML, JavaScript, and Python.

Prior to and during this time spent teaching, Paul successfully established a Web and Graphic Design business, creating a large portfolio of clients.
Paul has a vast knowledge of business, being involved in the retail sector for many years, owning and running his own retail outlets in Dublin, this business experience includes the introduction of an international retailing brand, involving the opening of multiple retail outlets around Ireland.


Course Award

City Colleges Diploma (Preparation to take CompTIA’s Security + examination – optional)

A City College’s Professional Diploma Course is a focused, practical programme designed and delivered by an industry practitioner, that consolidates, upskills or reskills learners in a professional area. They are stand-alone qualifications that indicate that you have been trained in a particular area or specific subject matter.

City College Diplomas are suitable for career minded learners wishing to advance their professional skills and prospects. They are widely accepted by employers and many students are sponsored to study here by their organisation.

Corporate Training

In addition to our scheduled Professional Diploma courses, City Colleges can provide bespoke training over 3 – 4 days, please contact for further details.

Learning Outcomes

This course is designed as the starting point for a career in IT support. Successfully passing this module will show that you have the aptitude to pursue a professional-level certification, (such as CompTIA A+). 

Completing this course will also help you acquire the knowledge and skills to set up and use a computer at home securely and keep it in good working order and to provide informal support for PCs and simple computer networks to your colleagues in a small business.

On course completion, you will be able to:

■  Set up a computer workstation and use basic software applications.

■  Explain the functions and types of devices used within a computer system.

■  Apply basic computer maintenance and support principles.

■  Describe some principles of software and database development.

■  Configure computers and mobile devices to connect to home networks and to the Internet.

■  Identify security issues affecting the use of computers and networks.

Related Courses

Further Information

Please call the College on +353 1 416 0034 or email

Why City Colleges?

Study options that Suit your Schedule

Study where you want when you want. On Campus, Live Online, and On Demand.

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100+ courses, across subject areas in Business, IT, Psychology, Criminology, Law, Media, Arts & Science with over 16,000 graduates

World Class Teaching

City Colleges Lecturers are industry leaders in their chosen fields

Our commitment to student experience

Our Programme Teams engage, support, and guide our students throughout their programme to ensure that their learning experience is a positive one and prepares them to use their new skills in the workplace.

Cutting Edge Programme Content

Our students enjoy some of the most contemporary and industry-relevant course content, developed by our industry-based practitioners to close skills gaps in the global workforce

Premium courses at affordable prices

City Colleges is committed to ensuring that our education and training programmes are accessible and affordable.